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Hotel · Hanoi · Ha Noi Municipality

Viola Royal Hotel & Spa - Hanoi

A 3-star hotel in the heart of Hanoi's Old Quarter, known for attentive service, a filling breakfast, and easy access to Hoan Kiem Lake and the city's lively streets.

  • Central Old Quarter location
  • Breakfast included with many options
  • Attentive, helpful staff
7.5 good 383 reviews Booking.com 7.5 · 383 reviews

About

Viola Royal Hotel & Spa - Hanoi

Viola Royal Hotel & Spa sits on Luong Ngoc Quyen Street in Hoan Kiem District, placing you right in the middle of Hanoi's Old Quarter. It's a 3-star property with contemporary rooms, some featuring balconies or city views, and it provides shuttle service plus bicycle and car rentals for exploring. Noi Bai International Airport is about 30 km away.

The hotel's strengths, according to guests, are its location and its people. Many reviews mention staff going above and beyond, from arranging taxis to walking a guest to a pharmacy. The breakfast, served on the 6th floor with city views, is also repeatedly praised for its variety and quality.

Rooms range from Deluxe Twins to a Family Junior Suite, all with air conditioning, heating, and private bathrooms. Some Deluxe Double Rooms include bathtubs, and the balcony version adds a city view. A safe deposit box, free Wi-Fi, minibar, and flat-screen TV are standard.

  • Safe deposit box
  • Free Wi-Fi in rooms
  • Mini-bar
  • Free toiletries
  • Electric kettle
  • Flat-screen TV

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Location in the heart of the Old Quarter — The hotel is on Luong Ngoc Quyen Street, placing you steps from Hanoi's old town center, Hoan Kiem Lake, and a tangle of cafes, bars, and restaurants.
  • Staff service that goes beyond expectations — Guests consistently describe the team as helpful, friendly, and proactive — from arranging taxis to walking a guest to a pharmacy. At least one review says service surpassed any 5-star hotel they'd experienced.
  • Breakfast included and well regarded — The 6th-floor breakfast is a highlight for many, with a range of options including Vietnamese specialties like pho, plus omelettes and even vegan choices.
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Worth weighing

3 to weigh
  • Check-in window is narrow — Check-in is only available between 14:00 and 16:00, which may be tight for some arrival schedules.
  • No pets allowed — The hotel does not accept pets, so those traveling with animals will need to find alternative accommodation.
  • Limited room variety in some categories — The Deluxe Twin and Double rooms don't list balconies or city views, which some guests might expect from the photos. The higher categories add these features.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Deluxe Twin Room

  • 2 Single beds
  • Shower
  • Heating
  • Air conditioning

Deluxe Double Room

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

Deluxe Double Room Balcony

  • 1 Double bed
  • City view
  • Shower
  • Heating
  • Bathtub

Family Junior Suite

  • 1 King-size bed
  • Shower
  • Heating
  • Bathtub
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

In-room

  • Safe deposit box
  • Free Wi-Fi in rooms
  • Mini-bar
  • Free toiletries
  • Electric kettle
  • Flat-screen TV
  • AM/FM alarm clock
  • Parquet floor

Services

  • Shuttle service
  • Bicycle rental
  • Car rental

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

7.5
good 383 reviews

Guest-rated 7.5/10 from 383 reviews

Booking.com · 7.5 · 383 reviews
7.5Verified guest

“The room was lovely, especially with the balcony. Breakfast had great options, even for vegans — the special omelettes and soups were a standout. Service was exceptional.”

7.5Verified guest

“I had a genuinely great time here and would recommend it highly. The location was fantastic, close to shopping, restaurants, and the center of old town Hanoi, with cafes and bars nearby. Service was excellent, including a breakfast with soup and noodles. The room looked brand new and had a terrace and balcony.”

7.5Verified guest

“This is the hotel I'd choose in Hanoi. The property is clean, the staff accommodating, and service is great. Check-in was easy, and there's parking nearby.”

7.5Verified guest

“The room felt classy and spacious, with nice decor — perfect for couples. Walking distance from the Old Quarter was ideal. Restaurants and a coffee shop right next door made dining easy.”

7.5Verified guest

“Classy and very quiet, with air conditioning that worked perfectly. The location was brilliant, close to attractions, nightlife, restaurants, and cafes.”

7.5Verified guest

“This stay exceeded expectations for a relaxing spa holiday. Staff were amazing, location perfect in the old town center, and breakfast was delicious with everything you could need. The two massages at the spa were wonderful. Highly recommend.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel is set right in Hanoi's Old Quarter, a dense web of streets where you can wander between shops, street food stalls, and historic sites. It's a short walk to Hoan Kiem Lake and the famous bia alley.

06 Luong Ngoc Quyen Str Hoan Kiem Dist, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-16:00
Check-out
By 11:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
50 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 16:00, and check-out is by 11:00.

Does the hotel offer airport transfer?

Yes, the hotel provides shuttle service, and according to guest reviews, airport transportation can be arranged through the hotel.

Is breakfast included in the room rate?

Many guests mention that breakfast is included and is served on the 6th floor with city views. It offers a range of options, including Vietnamese dishes like pho and omelettes.

Are pets allowed at the hotel?

No, pets are not allowed at Viola Royal Hotel & Spa.

What room types are available?

Room options include Deluxe Twin (two single beds), Deluxe Double (one king-size bed), Deluxe Double with Balcony (one double bed with a balcony), and a Family Junior Suite (one king-size bed). All have air conditioning and heating; some have bathtubs.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

8.8

Jeju Hanoi Hotel

Guest-rated 8.8/10 — among the top stays in Hanoi.

Hanoi

6.3

Hanoi Windy Hotel

Guest-rated 6.3/10 — among the top stays in Hanoi.

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The bottom line

For travelers who value location and service above all, Viola Royal Hotel & Spa delivers consistently. It's a straightforward, well-run 3-star property in the Old Quarter with a breakfast that punches above its weight. Be aware of the strict check-in window and bring your passport details ready.

7.5Best for: couples and independent explorers wanting a central base with genuine hospitality.

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